Win back the customers who stopped sending money with you.
MsB Manager automatically identifies customers who stopped sending money at your store and works to bring them back — without creating more work for your team.
Works with the companies you already use. No new equipment, no change to your routine.
New remittances in 15 days
+91 transfers
Customers don't tell you when they leave.
A customer can send money with you for months or years and one day simply stop coming back.
Maybe
They found another store.
Maybe
They started using an app.
Maybe
They got a better offer.
Maybe
They stopped thinking about your business.
The problem is that you probably don't know you lost them.
How many customers stopped sending with you in the last 90 days?
And how many of them did you try to reach out to?
A lost customer isn't one lost remittance.
It's every future remittance they could have sent with you.
If a customer used to send 2 remittances a month and stops coming back...
2
remittances / month
12
months
24
remittance opportunities
Now multiply that by 10, 50 or 100 customers who stopped coming back.
Your store already has the customers. MsB Manager helps you bring them back.
MsB Manager automatically follows your customers' activity, identifies who is sending less and triggers actions to rebuild the relationship.
Your team runs the store. MsB Manager works in the background.
A customer drifts away. MsB Manager brings them back.
Nobody on your team has to remember, check lists or write messages.
Envíos La Familia ›
Message • WhatsApp
Today, 11:16
Envíos La Familia: Hi Julia!
We miss you! It's been 45 days since your last transfer to Mexico.
We can also send money without you having to come to the store. Whenever you need to send money, we're here to help.
11:16
WhatsApp sent automatically
45 days after the customer's last remittance.
Julia came back!
Remittance #14
US$ 670.00
confirmed
Turn your remittance data into more remittances.
We unify
We automatically organize your customers' transactions to understand their real activity in the store.
We identify
We know who keeps sending, who is frequent and who is starting to drift away.
We act
We automatically trigger campaigns based on where each customer is.
We measure
You see who came back, how many new remittances they made and how much volume was recovered.
And if you work with different remittance companies, MsB Manager brings that activity together to show the customer's full relationship with your store.
Don't wait to lose a customer to start earning their loyalty.
MsB Manager follows the important moments across the customer's whole relationship with your store.
Every remittance tells part of the story with your customer.
MsB Manager knows when to acknowledge it.
A customer coming back shouldn't depend on them remembering your store.
Your store can show up before the customer even thinks about looking elsewhere.
We don't just send messages. We measure who comes back.
When a customer returns and sends another remittance, MsB Manager connects that result to the store's activity.
Customers contacted
1,010
Customers recovered
75
New remittances
91
Recovered volume
$49,043
* Real result from one store over a 15-day period.
A CRM knows your contacts.
MsB Manager understands the relationship between your customers and their remittances.
Typical CRM
- Name
- Phone
- Tags
MsB Manager
- First remittance
- Last remittance
- Total number of remittances
- Frequency
- Amount sent
- Transaction history
- Customer activity
- Time without sending
That's why we know when to say thanks, when to recognize a milestone and when to try to win a customer back.
More remittances. Without losing control.
The more you grow, the harder it is to keep everything under control. MsB Manager helps you grow without losing track of what happens in your store.
As your remittance volume grows, so does everything you have to watch. MsB Manager organizes that information automatically — so growing doesn't mean losing visibility over your operation.
History always at hand
Every remittance is recorded and organized automatically. If you need to review a customer's history, it's already there.
Alerts before it becomes a problem
Get an alert when a customer's activity approaches your store's limits — before it turns into a headache.
One profile per customer
You work with one, two or ten remittance companies. All that activity goes into a single profile, so you see how much that customer really sends.
Your rules, not a company's
You set your store's volume and frequency limits once, and the system checks every customer against them every day.
More growth also means more data to present during audits. With MsB Manager, everything is already organized and ready.
And it takes no extra work
Programs that drive the growth of businesses and entrepreneurs
Built with security and responsibility from day one.
We know you work with sensitive information about your customers and their remittances. That's why data protection and access control are part of how we build MsB Manager.
A registered and insured U.S. company
MsB Manager is a registered U.S. company and carries coverage for
Built for a regulated industry
MsB Manager was developed specifically for remittance businesses. We understand the responsibility of handling customer information, documents and transactions inside an operation that demands control and care.
Information and document protection
The platform is designed to keep customer information and documents organized and protected in a centralized environment, reducing the need to keep sensitive data scattered in different places.
Access control per user
Every team member uses their own login, helping you keep tighter control over who accesses the platform and your operation's information.
Designed with compliance in mind
MsB Manager includes activity monitoring, alerts and organization tools that help the store keep better visibility over its customers and support its internal compliance processes.
MsB Manager supports the store's internal processes and does not replace its regulatory obligations or its own compliance procedures.
Your data — and your customers' — protected.
Your customer base is one of the most important assets in your business. MsB Manager was created to help you organize it, understand it and use it with more control.
Your operation. Your customers. Your data.